FAQs

Due to health and hygienic reasons, we are not able to accept product returns. All sales are final.

Congratulations on your duvet purchase! To maximize the benefits and to extend the life of your duvet, we recommend you use a duvet cover on the duvet, which should be washed periodically. In order to take proper care of your duvet, we recommend you shake and and fluff it daily when you make your bed. On a nice day, the duvet can be refreshed by hanging it outside out of direct sunlight. Stains can be removed by spot cleaning. 
*We DO NOT recommend using the washer or dryer!

Congratulations on your pillow purchase. To maximize the benefits and to extend the life of your pillow,  we recommend you use a pillow protector and a pillowcase on the pillow. Both should be washed periodically. The pillow should be fluffed up daily. On a nice day, the pillow can be refreshed by airing it outside out of direct sunlight. Stains can be removed by spot cleaning.
*We DO NOT recommend using the washer or dryer!

Most products are made to order at our manufacturing facilities in BC, Canada. Please allow approximately 7-10 business days for production. Once your order is shipped, you will receive a notification with the tracking information.

You can request a change by sending an email to estore@northern-feather.com with the order details. We will do our best to accomodate you, however, since products are made to order changes may not be possible if production has finished.

Currently you can order from us online. We also have a factory outlet store available by appointment.