FAQs

Due to health and hygienic reasons, we are not able to accept product returns. As a result of COVID-19, these measures are in place for the safety of our employees and customers.

Congratulations on your duvet purchase! To maximize the benefits and to extend the life of your duvet, we recommend you use a duvet cover on the duvet, which should be washed periodically. In order to take proper care of your duvet, we recommend you shake and and fluff it daily when you make your bed. On a nice day, the duvet can be refreshed by hanging it outside out of direct sunlight. Stains can be removed by spot cleaning. 
*We DO NOT recommend using the washer or dryer!

Congratulations on your pillow purchase. To maximize the benefits and to extend the life of your pillow,  we recommend you use a pillow protector and a pillowcase on the pillow. Both should be washed periodically. The pillow should be fluffed up daily. On a nice day, the pillow can be refreshed by airing it outside out of direct sunlight. Stains can be removed by spot cleaning.
*We DO NOT recommend using the washer or dryer!

Our products are made to order at our manufacturing facilities in Delta, BC. We are currently experiencing a high demand for orders. It will take 14–21 business days to finish making your order before it is shipped out.

Order changes can be made by sending an email to estore@northern-feather.com with the requested changes.

Unfortunately, due to Covid-19 we had to temporarily close our retail outlet store. Currently you can order from us online.